§ 3-5-228. Complaints; adjustments.

(a)

If the consumer believes his bill to be in error, he shall present his claim, in writing to the authority, at the office of the authority before the bill becomes delinquent. Such claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided. The consumer may pay such bill under protest and said payment shall not prejudice his claim.

(b)

Settlement of claims and adjustments of bills are subject to the following additional provisions:

(1)

Any consumer who fails to notify the authority in writing within thirty (30) days after the date of said bill of any irregularities or errors that may be in said bill shall waive any right or claim for correction or refund under said bill.

(2)

Water meters will be tested at the request of the consumer. If the meter is found to be malfunctioning, no charge will be made. However, if the meter is found not to be malfunctioning, the consumer will be required to pay a fee of twenty-five dollars ($25.00). Said fee will be added to the next month's billing.

(3)

If the seal of a meter is broken by any person other than the authority's representative, or if the meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount which is the average of the three (3) previous months' bills.

(Ord. No. 86-10, Art. XIII, 3-11-86)